Walk-Ins Welcome
HOURS
Mon 9-5pm, Tues-Fri 9-8pm, Sat 9-4pm

TELL US ABOUT YOUR DI CARLO EXPERIENCE
TO RECEIVE 25 LOYALTY POINTS!

At Di Carlo Salon and Barbershop, customers come first. We pride ourselves on delivering the best customer experience in Milwaukee. We are always looking to get better and that’s where you come in. Please fill out the survey below and be honest; customer feedback is the only way we can identify areas of improvement and ensure you are a satisfied customer. We will automatically credit your account with 25 Loyalty Points to say thank you for your valued feedback.
Guest Satisfaction Survey:

Your Name

Your Email (Needed for recording Loyalty Points)

Please check one

MaleFemale


Name of stylist

Online Booking

Was the Online Booking System easy to navigate?

YesNoCalled InBooked at Checkout

Are you planning on using the Online Booking System to book your next appointment?

YesNoCalled InBooked at Checkout

If a service was not available to be booked online, did you call in to book it?

YesNoCalled InBooked at Checkout


Call In

Was the receptionist friendly and personable?

YesNoBooked OnlineN/A

Did you sit on hold for an acceptable period of time?

YesNoBooked OnlineN/A

Were you made aware of Upgrade Services and promotions?

YesNoBooked OnlineN/A


Check In

Were you greeted promptly and professionally?

YesNo

Did the receptionist offer you a menu and explain it?

YesNo

Did the receptionist verify that all of your information was correct in our system?

YesNo


Stylist

Was your stylist on time?

YesNo

Did your stylist consult with you prior to your service?

YesNoI Declined

Was your stylist knowledgeable regarding products and service offerings?

YesNo

Did your stylist offer you Upgrade Services?

YesNo


Men's Guarantee
did you receive the following with your service:

Personal consultation with your stylist

YesNoI Declined

Wash with service (if desired)

YesNoI Declined

Eyebrows/ears clipper trimmed (if desired)

YesNoI Declined

Straight edge neck shave

YesNoI Declined

Professional style after service

YesNoI Declined


Women's Guarantee
did you receive the following with your service:

Personal consultation with your stylist

YesNoI Declined

Shampoo and conditioning with service

YesNoI Declined

Blow dry and professional style

YesNoI Declined


Showing the Value
Did a staff member explain the following:

What is included in our Men's/Women's Haircut Package Guarantee

YesNoI already knew

What a ‘Hybrid Salon’ is

YesNoI already knew

How to customize your service by using our Upgrade Services

YesNoI already knew

Women's Complimentary Bang Trim between service

YesNoI already knew

Men's Complimentary 14-day Clean-up

YesNoI already knew


Loyalty Points Program

Did a staff member explain our Customer Loyalty Points Program to you?

YesNoI already knew

Did a staff member explain Social Media Loyalty Points (posting, tagging etc.)?

YesNoI already knew

Did a staff member explain how referring a friend will earn you 100 Loyalty Points?

YesNoI already knew

Overall, do you feel our points system adequately rewards you for your business?

YesNo


Upgrade Services
(1) Low (5) High

Overall, how would you rate our Upgrade Services Menu?

12345

How likely are you to use the Upgrade Services?

12345

How well were the Upgrade Menu options explained to you?

12345


Check Out

Were you offered retail products?

YesNo

Were you charged the amount you expected?

YesNo

Was your next appointment booked at checkout?

YesNoI Declined

Did the receptionist credit your account with Social Media Loyalty Points?

YesNoI Declined

Were you made aware of your Loyalty Points balance at check out?

YesNo


Overall Experience Questions
(1) Low (5) High

How would you rate your overall experience?

12345

How would you rate your loyalty to the salon?

12345

How likely are you to recommend Di Carlo Salon & Barbershop to a friend?

12345

How would you rate your stylist's skill level?

12345

How would you rate your stylist's retail product knowledge?

12345

How would you rate our retail product offerings?

12345

How would you rate the overall cleanliness of the salon?

12345

How would you rate the overall atmosphere of the salon?

12345


General Questions
Please fill out the box below with any other services you would like to see offered or any general comments regarding areas of potential improvement.


CUSTOMER ONLINE SURVEY LOYALTY POINTS DISCLAIMER/ELIGIBILITY
Periodically, Di Carlo Salon & Barbershop “Customer Loyalty Program” members may participate in surveys available on our website (dicarlosalonbarbershop.com), in exchange for Customer Loyalty Reward points. Each Survey has its own set of eligibility requirements and criteria. Surveys must be completed in good faith and to the best of the Program member’s ability. Surveys may be deemed “incomplete” at the sole discretion of Di Carlo Salon & Barbershop’s Management team. Program members who successfully complete a Survey in accordance with all applicable terms and conditions will receive Rewards based on the Reward values assigned to each Survey as identified on our website or in the survey provided. A Program member may only complete a Survey once in a 12 month period and points are only illegible to be redeemed under 1 customer profile. This reward points offering is governed by Di Carlo Salon & Barbershops “Loyalty Program” policy, located on our website dicarlosalonbarbershop.com under the “Policies” Tab. Di Carlo Salon & Barbershop, will attempt to credit members’ accounts with Rewards on a timely basis though there may be Rewards allocation delays from time to time due to circumstances outside of our control. Any claim for Rewards not credited accurately must be received by Management within sixty (60) days of the posting of the completion of a Completed Survey, otherwise such Rewards may no longer be valid or usable.

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