Walk-Ins Welcome
HOURS
Mon 9-5pm, Tues-Fri 9-8pm, Sat 9-4pm


TELL US ABOUT YOUR DI CARLO EXPERIENCE
TO RECEIVE 25 LOYALTY POINTS!

At Di Carlo Salon and Barbershop, customers come first. We pride ourselves on delivering the best customer experience in Milwaukee. We are always looking to get better and that’s where you come in. Please fill out the survey below and be honest; customer feedback is the only way we can identify areas of improvement and ensure you are a satisfied customer. We will automatically credit your account with 25 Loyalty Points to say thank you for your valued feedback.
Guest Satisfaction Survey:

    Your Name

    Your Email (Needed for recording Loyalty Points)

    Please check one

    MaleFemale


    Name of stylist

    Online Booking

    Was the Online Booking System easy to navigate?

    YesNoCalled InBooked at Checkout

    Are you planning on using the Online Booking System to book your next appointment?

    YesNoCalled InBooked at Checkout

    If a service was not available to be booked online, did you call in to book it?

    YesNoCalled InBooked at Checkout


    Call In

    Was the receptionist friendly and personable?

    YesNoBooked OnlineN/A

    Did you sit on hold for an acceptable period of time?

    YesNoBooked OnlineN/A

    Were you made aware of Upgrade Services and promotions?

    YesNoBooked OnlineN/A


    Check In

    Were you greeted promptly and professionally?

    YesNo

    Did the receptionist offer you a menu and explain it?

    YesNo

    Did the receptionist verify that all of your information was correct in our system?

    YesNo


    Stylist

    Was your stylist on time?

    YesNo

    Did your stylist consult with you prior to your service?

    YesNoI Declined

    Was your stylist knowledgeable regarding products and service offerings?

    YesNo

    Did your stylist offer you Upgrade Services?

    YesNo


    Men's Guarantee
    did you receive the following with your service:

    Personal consultation with your stylist

    YesNoI Declined

    Wash with service (if desired)

    YesNoI Declined

    Eyebrows/ears clipper trimmed (if desired)

    YesNoI Declined

    Straight edge neck shave

    YesNoI Declined

    Professional style after service

    YesNoI Declined


    Women's Guarantee
    did you receive the following with your service:

    Personal consultation with your stylist

    YesNoI Declined

    Shampoo and conditioning with service

    YesNoI Declined

    Blow dry and professional style

    YesNoI Declined


    Showing the Value
    Did a staff member explain the following:

    What is included in our Men's/Women's Haircut Package Guarantee

    YesNoI already knew

    What a ‘Hybrid Salon’ is

    YesNoI already knew

    How to customize your service by using our Upgrade Services

    YesNoI already knew

    Women's Complimentary Bang Trim between service

    YesNoI already knew

    Men's Complimentary 14-day Clean-up

    YesNoI already knew


    Loyalty Points Program

    Did a staff member explain our Customer Loyalty Points Program to you?

    YesNoI already knew

    Did a staff member explain Social Media Loyalty Points (posting, tagging etc.)?

    YesNoI already knew

    Did a staff member explain how referring a friend will earn you 100 Loyalty Points?

    YesNoI already knew

    Overall, do you feel our points system adequately rewards you for your business?

    YesNo


    Upgrade Services
    (1) Low (5) High

    Overall, how would you rate our Upgrade Services Menu?

    12345

    How likely are you to use the Upgrade Services?

    12345

    How well were the Upgrade Menu options explained to you?

    12345


    Check Out

    Were you offered retail products?

    YesNo

    Were you charged the amount you expected?

    YesNo

    Was your next appointment booked at checkout?

    YesNoI Declined

    Did the receptionist credit your account with Social Media Loyalty Points?

    YesNoI Declined

    Were you made aware of your Loyalty Points balance at check out?

    YesNo


    Overall Experience Questions
    (1) Low (5) High

    How would you rate your overall experience?

    12345

    How would you rate your loyalty to the salon?

    12345

    How likely are you to recommend Di Carlo Salon & Barbershop to a friend?

    12345

    How would you rate your stylist's skill level?

    12345

    How would you rate your stylist's retail product knowledge?

    12345

    How would you rate our retail product offerings?

    12345

    How would you rate the overall cleanliness of the salon?

    12345

    How would you rate the overall atmosphere of the salon?

    12345


    General Questions
    Please fill out the box below with any other services you would like to see offered or any general comments regarding areas of potential improvement.


    CUSTOMER ONLINE SURVEY LOYALTY POINTS DISCLAIMER/ELIGIBILITY
    Periodically, Di Carlo Salon & Barbershop “Customer Loyalty Program” members may participate in surveys available on our website (dicarlosalonbarbershop.com), in exchange for Customer Loyalty Reward points. Each Survey has its own set of eligibility requirements and criteria. Surveys must be completed in good faith and to the best of the Program member’s ability. Surveys may be deemed “incomplete” at the sole discretion of Di Carlo Salon & Barbershop’s Management team. Program members who successfully complete a Survey in accordance with all applicable terms and conditions will receive Rewards based on the Reward values assigned to each Survey as identified on our website or in the survey provided. A Program member may only complete a Survey once in a 12 month period and points are only illegible to be redeemed under 1 customer profile. This reward points offering is governed by Di Carlo Salon & Barbershops “Loyalty Program” policy, located on our website dicarlosalonbarbershop.com under the “Policies” Tab. Di Carlo Salon & Barbershop, will attempt to credit members’ accounts with Rewards on a timely basis though there may be Rewards allocation delays from time to time due to circumstances outside of our control. Any claim for Rewards not credited accurately must be received by Management within sixty (60) days of the posting of the completion of a Completed Survey, otherwise such Rewards may no longer be valid or usable.

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