SALON POLICIES

Di Carlo Salon & Barbershop offers a generous 30-day Full “return/exchange policy” on unopened, unused or defective retail product purchases. Customers have the options to return for a full refund or exchange for another similar product or equal value. Customers are asked to present proof of purchase at time of exchange and/or return. If you are exchanging a product for one that is not of equal value, the price difference of the exchange will be refunded or paid (by customer) at time of exchange.
NOTE: Defective, unused & unopened are at the sole desecration of Di Carlo Salon & Barbershop’s management on a case by case basis. Any returns not approved by Management will be considered a final sale & thus not fitting the above-defined return policy.

We do everything we can to ensure that the prices on our company’s website are correct, and we try to keep our prices constant. While we make every effort to provide you with the most accurate, up-to-date information, occasionally, the cost of one or more of our products and/or services may change – either up or down – and thus be mispriced online. Di Carlo Salon & Barbershop reserves the right to refuse any orders based on mispriced products/services whether or not the order has been confirmed.

• Prices may be changed at any time without further notice. Di Carlo Salon & Barbershop reserves the right to change our product(s) and/or service(s) prices at any time without further notice.
• Prices listed on any other websites may not be accepted. Our products and services are listed on a number of different online channels (i.e., Yelp, Foursquare, Google, etc.) and we cannot always control when they are updated. We reserve the right to refuse any price listed on a website other than our own.
• Coupon codes may not be valid and/or accepted. Various coupons/promotions from other websites and/or online booking coupons, etc. are subject to change and may not be accepted.
• We reserve the right to refuse any coupon/promotion, at any time, without notice – refusal is at Di Carlo Salon & Barbershop’s Management’s discretion.

If a personal or business check is used as a form of payment and it is returned, a $25.00 “returned check fee” will be assessed to the balance. Once a check has been returned for non-sufficient funds you will no longer be able to use a check as a form of payment with Di Carlo Salon & Barbershop. We also accept Visa, MasterCard and Cash as payment options.

Di Carlo Salon & Barbershop Gift Cards and E-Gift Certificates should be treated as cash; they are non-refundable, non-transferable and non-exchangeable. Gift Cards and E-Gift Certificates contain value that may be used to purchase merchandise and services. However, they cannot be used to purchase other gift cards or e-gift certificates. Please present your Di Carlo Salon & Barbershop Gift Cards and E-Gift Certificates at checkout and your sale will be deducted from your card’s balance. All remaining balances must remain on your card (no cash value). Di Carlo Salon & Barbershop is not responsible for cards that are lost, stolen, damaged or used without authorization. Di Carlo Salon & Barbershop Gift Cards and E-Gift Certificates are the property of Di Carlo Salon & Barbershop. Please call 414.765.1985 for assistance with your Di Carlo Salon & Barbershop Gift Cards and E-Gift Certificates.
NOTE: Gratuity for services cannot be left on a Gift Card and/or E-Gift Certificates.

As a current/new customer of Di Carlo Salon & Barbershop, you are automatically enrolled in the Customer Loyalty Program. Customers will be required to set up & maintain a profile in our system to be eligible; those clients unwilling to set up a profile will not receive points. Existing customers will start accumulating points as of January 1st, 2016. New customers will start receiving points at the time of their first purchase with qualifying profile set up. As of October 2017, Loyalty Points will automatically expire if not redeemed within a year of your last service.

The Customer Loyalty Program is subject to modification, cancellation, or limitations at the discretion of Di Carlo Salon & Barbershop, with or without notice. The number of points required to redeem any rewards may be substantially increased or decreased, any reward may be withdrawn, and restrictions on any reward or reward redemption may be imposed at any time. Points have no cash value and may only be redeemed for in-store credit. You cannot gift or transfer your points to anyone else or redeem for gift cards. It is the sole responsibility of the customer to check the accuracy of their points and/or credits. Di Carlo Salon & Barbershop reserves the right to handle any disputes related to the program at its sole discretion.

At Di Carlo Salon & Barbershop we feel that a personal referral to our business is the ultimate form of flattery. It is also another opportunity for us to reward our loyal customers and give you some incentive to keep spreading the Di Carlo love!

That’s why, for every new client that you refer to us, we will give you 100 Loyalty Points AND your referral receives 50 Loyalty Points at their first service as well – just be sure they mention your name at checkout!  The referral made us who we today and it tells us we are doing things right and are a great way to help you (our valued customer) maximize your Loyalty Points. Click here to learn more about our Customer Loyalty Program.

Periodically, Di Carlo Salon & Barbershop “Customer Loyalty Program” members may participate in surveys available on our website (dicarlosalonbarbershop.com), in exchange for Customer Loyalty Reward points.  Each Survey has its own set of eligibility requirements and criteria . Surveys must be completed in good faith and to the best of the Program member’s ability.   Surveys may be deemed “incomplete” at the sole discretion of Di Carlo Salon & Barbershop’s Management team. Program members who successfully complete a Survey in accordance with all applicable terms and conditions will receive Rewards based on the Reward values assigned to each Survey as identified on our website or in the survey provided .  A Program member may only complete a Survey once in a 12 month period and points are only illegible to be redeemed under 1 customer profile.  This reward points offering is governed by Di Carlo Salon & Barbershops “Loyalty Program” policy, located on our website dicarlosalonbarbershop.com under the “Policies” Tab. Di Carlo Salon & Barbershop,  will attempt to credit members’ accounts with Rewards on a timely basis, though there may be Rewards allocation delays from time to time due to circumstances outside of our control. Any claim for Rewards not credited accurately must be received by Management within sixty (60) days of the posting of the completion of a Completed Survey, otherwise such Rewards may no longer be valid or usable.

At Di Carlo Salon & Barbershop, our goal is to provide quality and timely service for all of our valued clients. No-shows, late shows, and cancellations make it difficult to deliver & meet our customers’ respected expectations. Therefore, we would like to remind you of our policy and procedure regarding late cancelations and “No Show” appointments.

In order to be courteous of all customers of Di Carlo Salon & Barbershop, please call the salon 24 hours in advance of your scheduled appointment,  in the event you are unable to show up for your appointment. This way your appointment time may be reallocated to another customer. If it is necessary to cancel your scheduled appointment, we require that you cancel no later than 24 hours prior to your scheduled appointment time.

To cancel your appointment, please call us at 414-765-1985. If you do not reach the receptionist, you may leave a detailed message on our voicemail. If you would like to reschedule your appointment, please leave your name and phone number and we will return your call promptly.
NOTE: To ensure we receive your cancellation notice and to avoid subsequent fees, please refrain from canceling your appointment via email.

A cancellation is considered to be late when the appointment is not cancelled within 24 hours of your scheduled appointment time.

A “no-show” is a customer who fails to show up for their scheduled appointment, without proper notice/24 hour notice of cancellation.

Di Carlo Salon & Barbershop will not charge a fee for the first time a customer “no-shows” and/or cancels outside of the allotted 24 hours of their scheduled appointment time. A second occurrence will result in your credit card being charged the full amount for the scheduled service(s).

Di Carlo Salon & Barbershop recognizes that emergencies do sometimes happen. In the event of an emergency, you may not be charged a no-show fee. However, multiple and/or reoccurring late cancellations or no-shows, on record, will result in a credit card.

We back our services 100%. If you are not satisfied with a service provided please let us know as soon as possible so we have the opportunity to make it right.

Haircuts:
If you are not satisfied with the quality of the haircut you received and would like it corrected, we will honor a “redo” at no cost to you within 7 days of your original appointment. If you choose to request a new and entirely different haircut than the one that was consulted about with your stylist at your original appointment, it will be considered a new haircut appointment and your stylist’s standard fee will apply.
Note: The above mentioned “Service Guarantee” is at the sole desecration of Di Carlo Salon & Barbershop management.

Chemical/Color Services:
We guarantee both our chemical and color services when the products and services have been purchased and performed solely from/by Di Carlo Salon & Barbershop staff. If, for any reason, you are not satisfied with a chemical or color service you received, we must be notified within 7 days of application. After 7 days, an additional fee may be assessed.

We are very clear in our consultations with our clientele prior to the service to avoid any miscommunication. Thus, it is important that you let us know immediately if you are not satisfied with your service(s). Customer Service is our mission; we will go the extra mile to correct any situation to ensure your complete satisfaction. With that said, if you choose to have chemical and/or color services done by Di Carlo Salon & Barbershop, it is imperative that you follow the at-home care regimen that is recommended to you by your stylist(s). We use a complete hair color and hair care system which works hand in hand to compliment one another. If a store-bought product (professional or not) is used at home after the service is performed we do not guarantee the results of the service.

You have 14 days from the time of your Men’s Haircut and/or Men’s Detail service to come in and get a complimentary cleanup on us. This service includes a straight edge neck shave and trimming up around your ears – we do not touch the top at this appointment. This complimentary service must be performed on or before the 14th day and with the same stylist that did your full haircut and/or Men’s Detail service. Outside of the 14-day window, or if the service is performed with a different stylist, the cleanup is $12.00.

At Di Carlo Salon & Barbershop we strive to keep you looking and feeling great at all times. For a little pick-me-up in-between services, all women are offered a complimentary bang trim within 2-4 weeks of your haircut. This complimentary service must be performed with the same stylist that did your haircut; otherwise, the Bang Trim is $12.00.

All Men’s Haircuts/Detail Packages Include:

• Personal Consultation with your stylist
• Wash before service (if necessary)
• Premium Men’s Haircut
• Eyebrows/Ears clipper trimmed (if desired)
• Straight Edge Neck Shave
• Rinse and Professional Style — Leave looking your best!
• Complimentary 14-day Clean Up*
• Earn Loyalty Points with every $1 spent

*The complimentary clean up must be redeemed within 14 days and with the same stylist who did your haircut. Outside of the 14-day window, or with a different stylist, the cleanup is $12.00

Our Women’s Haircut Package Includes:

• Personal Consultation with your stylist
• Shampoo and Conditioning before service
• Professional Women’s Haircut
• Blowout and Professional Style — leave looking your best!
• Complimentary Bang Trim in-between services*
• Earn Loyalty Points with every $1 spent

*The complimentary bang trim must be performed within 2-4 weeks of the original service and with the same stylist, otherwise the bang trim is $12.00.

Our pricing may vary based on stylist’s training level, education, and experience as well as customers’ hair length and condition.

• A credit card is required when booking to reserve all appointments. Appointments must be cancelled within 14 days to avoid a service charge. The full-service fee will be charged for any appointments that are not canceled, changed, or attended without a 14-day notice.
• An automatic 20% gratuity will be added to all wedding services.
• A trial run for hair and/or makeup within 30 days of the wedding is strongly recommended.
• Outside makeup artists are not permitted.
• If desired, a trial run for hair and/or makeup can be performed prior to the signing of the contract to ensure your complete satisfaction of the services being performed for your wedding.
• Our clients typically book us up to a year in advance so we cannot hold your wedding date without the completed, signed Bridal Contract.
• Before-and-after hours, as well as holiday appointments, are available upon request (additional fees may apply).